FAQs

1. How can I contact your customer support team?

You can reach us through our contact form on the website or email us at lumisnoozesupport@gmail.com. We aim to respond within 24-48 hours.

2. Where are products shipped from?

Our products are sourced and shipped directly from our supplier partners around the world. You'll receive tracking information once your order is processed.

3. What is your refund policy?

We offer a 30-day refund policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund.

4. How long does shipping take?

Shipping times vary depending on your location and the product supplier, typically between 7-21 business days. Standard shipping is included with all orders.

5. Do you offer express shipping?

Currently, we offer standard shipping on all orders. Delivery times depend on your destination and supplier availability.

6. Can I track my order?

Yes, you'll receive a tracking number via email once your order ships. Use it to monitor your package's progress.

7. What should I do if my order arrives damaged?

Contact us immediately with photos of the damage. We'll work with you to send a replacement or issue a refund.

8. Are there any hidden fees or taxes?

All prices shown include applicable taxes for your region. No hidden fees are added at checkout.

9. Do you accept returns after 30 days?

Unfortunately, returns are only accepted within 30 days of delivery. Please initiate the process within this timeframe.

10. Is my personal information secure?

Yes, we use industry-standard encryption to protect your data. Your privacy and security are our top priorities.